pooki's Privacy Policy

1. Introduction and Scope of Policy

pooki operates a safe and reliable online gaming platform for players in Bangladesh. Protecting your privacy is an integral part of our responsibility. This privacy policy ("Policy") describes what information pooki collects, why it is collected, how it is used, and how it is kept secure.

This policy applies to all services provided through pooki.cam — including registration, login, deposits and withdrawals, gameplay, and customer support. By using our services, it is understood that you have read and agreed to this policy.

We reserve the right to update this privacy policy at any time. For significant changes, we will notify you in advance whenever possible.

2. Information We Collect

pooki may collect various categories of information, which are described in detail below:

2.1 Identity and Contact Information

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers
• Transaction history (records of deposits and withdrawals)
• Wallet balance and bonus credit information

2.3 Usage and Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Site access and time-spent logs
• Information collected through cookies and similar tracking technologies
• Gaming activity history and preferences

2.4 Communication Information

• Records of communications with us via live chat, email, or other channels
• Details of complaints and support requests

3. How We Collect Information

pooki collects your information in the following ways:

• Directly provided information: When you register an account, update your profile, or complete deposit and withdrawal transactions.
• Automatic collection: When you browse our site or play games, information is automatically collected through cookies, log files, and pixel tags.
• From third parties: Some information may be received through identity verification services, payment processors, and fraud prevention systems.

We only collect information that is necessary for operating the service and is legally justified.

4. Purposes of Using Information

pooki uses the information collected about you for the following purposes:

4.1 Account and Service Management

Creating and verifying accounts, ensuring login security, processing deposits and withdrawals, and activating bonuses and promotions.

4.2 Customer Support

Your information is used to provide 24/7 support in Bengali via live chat or email, resolve complaints, and fix technical issues.

4.3 Security and Legal Compliance

Your information is used to prevent fraud and money laundering, detect multiple accounts, enforce responsible gaming rules, and meet applicable legal obligations.

4.4 Service Improvement

Information is used to analyze user experience, improve platform performance, and personalize services according to your preferences.

4.5 Communications

Sending important account-related notifications, security alerts, and — if you have consented — special offers and promotional messages.

5. Disclosure and Sharing with Third Parties

pooki does not sell your personal information. Limited information may be shared in the following circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, and Rocket receive the information necessary to process transactions.
• Identity verification services: With authorized verification services to complete the KYC process.
• Technology infrastructure: Cloud hosting and security service providers who operate under strict confidentiality agreements.
• Law enforcement agencies: When disclosure is required by court order or legal obligation.

All third-party service providers are contractually bound to uphold our privacy standards and may only process information for specified purposes.

6. Cookie Policy

pooki.cam uses various types of cookies that improve your browsing experience and ensure the smooth operation of the platform.

6.1 Essential Cookies

These are essential for the site's core functionality — such as maintaining login sessions and processing secure transactions. These cookies cannot be disabled.

6.2 Functional Cookies

These remember your preferences and settings — such as language preference and gaming history — to make your experience more personalized.

6.3 Analytics Cookies

These collect anonymous statistics to understand which parts of the site are used and how. This information is not used to identify individuals.

You can disable analytics cookies by changing your browser settings. However, this may limit some site functionality.

7. Data Retention and Security

7.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for several years to meet legal obligations and resolve disputes.

7.2 Security Measures

pooki uses industry-standard technology and practices to keep your information secure:

• All data transmission secured through SSL/TLS encryption
• Stored sensitive information is kept in encrypted form
• Access controls — only authorized staff can access the information they need
• Regular security audits and vulnerability testing
• 24/7 system monitoring to detect suspicious activity

8. Your Rights

As a user of pooki.cam, you have the following rights over your own information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your information in certain circumstances — though this may be limited where legal obligations apply.
• Right to portability: The right to receive your information in a structured, machine-readable format.
• Right to object to processing: The right to object to the processing of your information for specific purposes.
• Withdrawal from marketing communications: The right to stop receiving promotional communications at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

9. Protection of Minor Users

pooki provides services only to individuals aged 21 or older. We do not knowingly collect information from minors. Our identity verification process ensures that all users accessing the platform are adults.

If a person creates an account by providing false information about their age, their account will be closed immediately and the associated balance may be forfeited.

10. International Data Transfers

Our technology infrastructure may use servers located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the destination country
• The transferring parties are bound by strict confidentiality agreements
• SSL encryption is used in all cases

11. Responsible Gaming and Data Use

pooki is deeply committed to responsible gaming. By analyzing your gaming activity data, we can identify signs of potentially problematic behavior and take action where necessary.

To learn more about responsible gaming, visit our Responsible Gaming page. We provide tools such as time and spending limits, self-exclusion, and reality checks.

12. Changes to the Policy

pooki may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By updating the date on this page
• By sending a notification to your registered email
• By displaying a brief notice on the site's homepage

Continued use of the site after the updated policy is published indicates that you have accepted the new policy. We therefore recommend checking this page regularly.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

We are committed to resolving your requests or complaints promptly and effectively. Your privacy is very important to us and we will always strive to maintain the highest standards of protecting your information.