pooki's Responsible Gaming Our Commitment
pooki is always by your side to ensure an enjoyable gaming experience — through limit-setting, self-exclusion, and 24/7 support in Bengali.
Why we value responsible gaming
pooki believes online gaming is a form of entertainment — it should never be a source of financial hardship. Responsible gaming means knowing your limits and playing for fun. We want every player on our platform to enjoy gaming in a safe and healthy environment.
Online gaming is growing in popularity across Bangladesh. In this environment, responsible gaming matters greatly. pooki is always committed to transparency, safety, and fair play. Our platform includes a number of safety features to help you game in an informed and controlled way.
Responsible gaming is not just about you — it is about your family, friends, and community too. If you ever feel that gaming is getting out of control, do not wait to reach out for our support. We are ready to help you get back on track.
For players aged 21 and above only
To open an account at pooki and take part in any game, you must be at least 21 years old. Protecting minors from gaming is our highest priority. We verify age during account verification, and accounts belonging to underage users are closed immediately.
Safety Tools
Set a Deposit Limit
Decide in advance how much you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires a 72-hour wait — this stops overspending in an impulsive moment.
Time-Out Feature
If you feel you need a break, take a time-out of anywhere from 24 hours to 6 weeks. During this period no deposits or gaming activity will be possible on your account, though you will still be able to withdraw any funds you have.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Your account can be closed for 6 months to 5 years, or permanently. Once the process has begun, it cannot be reversed before the period ends.
Set a Loss Limit
Decide in advance how much you are willing to lose within a given period. Once that limit is reached, gaming stops automatically — the most effective way to keep financial losses in check.
Session Time Limit
Set how long you will play in one sitting. When the time is up you will receive an automatic alert, and the session can be ended if you choose. This helps prevent the habit of playing for extended periods.
24/7 Support
If you have any concerns about your gaming, reach out to our Bengali-speaking live chat team at any time. We will listen without judgment and give you the right support.
Warning Signs
Several warning signs appear before gaming becomes a serious problem. If you notice these signs in yourself or someone close to you, seek help right away. Recognising them is the first step.
Remember, this is a common problem and with the right support it can be resolved. Do not feel ashamed or afraid — talk to us today.
- You keep playing to recover lost money and place larger bets.
- You try to stop gaming but cannot — and feel restless or irritable inside.
- You spend more time on gaming than on family, work, or studies, or you neglect them.
- You spend money meant for bills, savings, or essential expenses on gaming.
- You hide your gaming activity and spending from family or friends.
- You feel worried or frustrated about gaming and it is affecting your mood.
- You take out loans or borrow money from trusted people to cover gaming costs.
10 Tips for Healthy Gaming
Set a Budget First
Decide the maximum amount you will spend before you start playing, and stick to it.
See It as Entertainment
Think of gaming as a form of entertainment, not a way to earn money.
Take Regular Breaks
Take a break every hour, get up and walk around, and keep a clear head.
Don't Bet on Emotion
Avoid gaming when you are angry, upset, or have been drinking — it becomes harder to make good decisions.
Accept Losses
Losing is normal. Increasing your bets to recover losses only makes things worse.
Track Your Time
Keep track of how long you have been playing. Use a session timer.
Keep Up Other Activities
Spend time with family, friends, sports, or hobbies — don't let gaming become your only activity.
Tell Someone You Trust
Talk openly with the people close to you. Hidden habits can quickly turn into problems.
How to Use Protection Tools
Using the responsible gaming tools on pooki is very straightforward. After logging in to your account, go to the Account Settings section. There you will find the "Safe Play" or "Responsible Gaming" option.
Set a Deposit Limit
Settings > Responsible Gaming > Deposit Limit — choose a daily, weekly, or monthly limit and confirm. The limit takes effect immediately.
Take a Time-Out
Settings > Responsible Gaming > Time-Out — choose your preferred duration (1 day to 6 weeks) and confirm.
Self-Exclusion
Settings > Responsible Gaming > Self-Exclusion — select a duration. This cannot be undone, so think it through carefully before deciding.
Get Help via Live Chat
For any issue, contact our Bangla-speaking team directly through live chat. They will help you use the right tools.
Contact Us for Help
If you have any concerns about gaming, don't hesitate to reach out to us. Our team will listen to you carefully.
pooki Support Center
24/7 support in Bangla — the fastest way to get an immediate response.
[email protected] — send us an email for detailed issues.
Your information will be kept completely private — there is no room for judgment or criticism.
Even at 3 AM, if you have a problem we are here — there is no time limit on support.
Responsible Gaming FAQ
Enjoy Safely, Play Responsibly
Responsible gaming ensures an enjoyable experience. Go to any section below to start playing, or check the FAQ if you have questions.