Frequently Asked Questions
All your questions about pooki answered here
From opening an account to withdrawing via bKash, claiming bonuses to responsible gaming — you will find detailed answers to any question you have about pooki on this page.
pooki is a safe and easy-to-use online gaming platform for Bangladesh players. Whether you are a new user or experienced — you may have questions about account registration, transactions via bKash and Nagad, slots or cricket betting, bonus conditions, or security. This FAQ page has been put together to give straightforward, reliable answers to all of those questions. If you cannot find what you are looking for, our 24/7 Bengali live chat is always ready.
Account and Registration
Opening an account and registration
To open an account at pooki, you need an active mobile number and a password. Fill in your name, mobile number, and date of birth accurately on the registration form. This information is verified during transaction checks, so make sure it is correct. Registration is completely free and takes only a few minutes.
No, pooki's rules allow only one account per person. Creating multiple accounts from the same device, mobile number, or payment method is considered fraud and may result in all accounts being permanently closed. Contact support if you have any issues.
Click the "Forgot password?" option on the login page. Enter your registered mobile number and a verification code will be sent to you. Enter the code and set a new password. If the process does not complete, get help from pooki's 24/7 live chat support.
Yes, pooki verifies accounts before processing withdrawals. You may need to send your national ID or birth certificate and details of the payment method you use to the support team. This is done to keep your account secure and prevent fraud. It is generally a one-time process.
Contact live chat or email [email protected] to find out why your account was closed or suspended. Accounts are usually temporarily suspended when unusual activity is detected or verification is incomplete. Providing the correct information can resolve the issue.
Deposits and Withdrawals
Questions about deposits and withdrawals
Deposits from bKash to pooki are usually instant — in most cases the balance appears within a few seconds. Occasionally a network issue may cause a delay of 5-10 minutes. If the deposit does not arrive, contact live chat with your transaction ID.
Yes, depositing with Nagad and Rocket is just as straightforward as with bKash. Go to the Cashier section, select your preferred method, make the payment to the indicated number, and save your reference number. pooki supports a minimum deposit of ৳500 with each method.
The minimum deposit amount at pooki is ৳500 and the minimum withdrawal amount is ৳1,000 — this applies to every payment method. The process is exactly the same for smaller amounts — once the balance is confirmed, the withdrawal will be completed.
The standard withdrawal processing time at pooki is 30 minutes to 3 hours. In most cases it is faster than that. Withdrawals are processed even faster when account verification is complete and bonus conditions have been met.
pooki does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own transaction charges. It is a good idea to check the fees of the payment service you use before making a transaction.
Yes, transactions are possible through selected banks including Dutch-Bangla Bank, City Bank, and BRAC Bank. Bank transfers may take a little longer. You will find detailed instructions in the Bank Transfer option under the Cashier section.
Games and Rules
Questions about games and how to play
To bet on BPL matches, go to pooki's Cricket section, choose a current or upcoming match, and place your bet on your preferred market. Options include match winner, top batter, total runs, and live betting. Check the odds carefully before placing a bet.
pooki offers slot games from several top providers including PG Soft, Pragmatic Play, and JILI. Many games popular in Bangladesh are available, including Fortune Tiger, Fortune Gems, Gates of Olympus, Sweet Bonanza, and Super Ace. Use the filter in the Slots section to find your preferred game.
RTP or Return to Player is the theoretical calculation of a game's long-term average payout rate. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered — but this is an average across millions of spins, and results in a single session can vary. pooki always ensures fair play.
Yes, pooki is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download needed. The page automatically optimises for mobile screens and works well with touch controls.
Yes, the pooki Casino section offers the chance to play games in real time with live dealers. Live blackjack, roulette, baccarat, and many more games from Evolution Gaming and Ezugi are available. A stable internet connection gives the best experience.
Bonuses and Promotions
Questions about bonuses and promotions
After opening an account for the first time, pooki gives a 120% bonus on your first deposit up to a maximum of ৳20,000. This means if you deposit ৳1,000 you can start playing with a total of ৳2,200. The bonus is added automatically — no separate code needed.
The wagering requirement for the pooki welcome bonus is 25 times (25x). This means winnings earned from the bonus become withdrawable after the bonus amount has been wagered 25 times. For example, if you receive a ৳1,000 bonus, you need to wager a total of ৳25,000. Full details of the conditions can be found on the site's bonus page.
pooki's VIP program has 3 tiers — Bronze, Silver, and Gold. You move up to a higher tier automatically through regular play. Weekly cashback goes up to 0.3% at Bronze, 0.5% at Silver, and 0.8% at Gold. Higher tiers come with additional benefits.
VIP cashback is generally added to your account each week. You can continue playing with your cashback balance and, subject to certain conditions, you can also withdraw it. See the terms and conditions page for full details or ask support.
Yes, pooki runs promotional offers during special periods such as Eid, the BPL season, or the T20 World Cup. These offers are available for a limited time. Check the site regularly or ask in live chat to stay up to date with the latest promotions.
Safety and Responsible Gaming
Safety and responsible gaming
Yes, pooki uses SSL encryption technology to keep all personal and financial information secure. Your password is never stored in plain readable form. pooki operates as a safe and reliable platform and follows strict fair play policies.
pooki is for people aged 21 and over only. Age is verified at registration. Opening an account or playing is strictly prohibited for minors. Parents are requested to ensure that children cannot access this platform.
Yes, pooki takes responsible gaming seriously. You can suspend your account for a specific period or close it entirely if you wish. To do so, email [email protected] or let us know via live chat. More details are on our responsible gaming page.
Yes, you can set a daily, weekly, or monthly deposit limit. This is an effective way to keep your spending under control. Go to the Account Settings section to set or change a limit, or get help via live chat.
If you feel that gaming is having a negative effect on your life, take a break and talk to a family member or someone you trust. pooki's support team can also offer impartial advice on this. You will find more information and guidance on our responsible gaming page.
pooki's support team provides service in Bengali 24 hours a day, 7 days a week. Use the site's live chat for the fastest resolution. If you prefer to contact by email, write to [email protected]. There is no phone or WhatsApp number — live chat and email are the only official contact channels.
Still have questions? Contact support
Our Bengali support team is with you 24/7. Chat directly via live chat or send your question by email.
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For people aged 21 and over only • Play responsibly