pooki's Terms and Conditions
Please read these terms and conditions carefully before using the pooki platform. By accessing the platform, you are considered to have accepted these terms.
1. General Provisions
These terms and conditions ("Terms") govern the use of the pooki platform and all associated services. By accessing the pooki.cam website, creating an account, or using any service, you agree to be fully bound by these Terms.
If you disagree with any part of these Terms, please refrain from using the pooki platform. pooki reserves the right to amend these Terms at any time, and changes take effect immediately upon publication.
In addition to these Terms, the following policies apply with equal importance:
- Privacy Policy
- Responsible Gaming Policy
- Bonus and Promotion Rules
- Special terms and conditions for specific games and tournaments
2. Eligibility and Registration
2.1 Age Requirement
You must be 21 years of age or older to participate on the pooki platform. Only those aged 21 or above are permitted to create an account and participate in games. Any attempt by a minor to create an account is strictly prohibited and such accounts will be closed immediately.
2.2 Registration Information
You must provide accurate and complete information when creating an account. The following details are mandatory:
- Your real name (as per your National ID or passport)
- Date of birth (for age verification)
- A valid email address
- An active mobile number (linked to bKash, Nagad or Rocket)
- Your current address in Bangladesh
2.3 Single Account
Each person may open only one account. If more than one account is found under the same person's name, those accounts will be cancelled and all funds in them may be forfeited.
3. Account Security
You are solely responsible for ensuring the security of your account. Keep your password and login details confidential and do not share them with any third party.
Follow these guidelines to keep your account secure:
- Use a strong password containing numbers, letters and special characters
- Do not use a password on this platform that you have used on any other website
- If you notice any unusual activity, notify our support team immediately
- If you log in on a public or shared device, make sure to log out
pooki will not be held responsible for unauthorised access to your account unless it is proven to have resulted from a flaw in pooki's own security systems.
4. Deposits and Withdrawals
4.1 Deposit Terms
The following rules apply when depositing funds on the pooki platform:
| Item | Description |
|---|---|
| Minimum Deposit | ৳500 (per method) |
| Minimum Withdrawal | ৳1,000 |
| Withdrawal Time | 30 minutes to 3 hours |
| Supported Methods | bKash, Nagad, Rocket |
| Currency | Bangladeshi Taka (BDT / ৳) |
4.2 Withdrawal Conditions
The following conditions must be met before a withdrawal request can be processed:
- Account verification (KYC) must be completed
- Bonus wagering requirements must be met (if applicable)
- The withdrawal method must match the deposit method
- No active investigation must be ongoing on the account
4.3 Identity Verification (KYC)
To ensure secure transactions, pooki may request the following documents from you for identity verification when required:
- Scanned copy of National ID (NID) or passport
- Proof of mobile banking account ownership
- Proof of address (utility bill or bank statement)
5. Bonuses and Promotions
5.1 Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳500 is required to receive this bonus.
5.2 Wagering Requirement
The wagering requirement for the welcome bonus is 25 times (25x). This means you must wager 25 times the bonus amount before the bonus funds can be withdrawn.
Important information about the wagering requirement:
- The wagering requirement must be met within 30 days of the bonus being credited
- Restrictions may apply on using the bonus in certain games
- While a bonus is active, deposited funds are generally wagered first
- If the wagering requirement is not met, the bonus will be cancelled
5.3 Other Promotions
From time to time, pooki may offer various promotional offers. Each promotion will have its own terms and conditions, which will apply alongside the general bonus terms.
6. Gaming Rules
All games on the pooki platform are conducted fairly and transparently. The following general rules apply to gaming:
6.1 Game Operation
- All game outcomes are determined by a Random Number Generator (RNG), which ensures fairness
- Live casino games are conducted in real time with professional dealers
- If a technical error affects the outcome of a game, that round may be cancelled
- In the event of a dispute over a game result, the server log records will be considered final
6.2 Technical Issues
If a game is interrupted mid-session due to a lost internet connection, a device issue, or any other reason, the game state will be determined according to server data. In such cases, the server log will take precedence over the user's claim.
6.3 Betting Limits
Each game has its own minimum and maximum betting limits, which are displayed on the game page. pooki reserves the right to change these limits at any time.
7. Prohibited Activities
The following activities are strictly prohibited and may result in account cancellation and applicable legal action:
- Creating an account using a false identity or another person's information
- Operating multiple accounts (under the same person's name or in combination with others)
- Manipulating or abusing the bonus system
- Using any software, bot, or automated system to gain an unfair advantage
- Using the platform for money laundering or terrorist financing
- Depositing stolen funds or money obtained through illegal means
- Threatening or harassing pooki staff
- Attempting to breach the platform's security systems
- Any attempt to manipulate game results
8. Responsible Gaming
pooki believes that gambling should be a form of entertainment, not a way to make money. We place the highest importance on responsible gaming.
8.1 Self-Regulation Tools
pooki provides the following self-regulation tools for users:
- Deposit Limits: Set daily, weekly or monthly deposit limits
- Betting Limits: Restrict the amount wagered over a specified period
- Session Time Limits: Set a limit on continuous gaming time
- Taking a Break: Temporarily suspend your account for a set period
- Permanent Self-Exclusion: Permanently exclude yourself from the platform
Contact our 24/7 live chat for help with gambling addiction or related issues. For detailed information on responsible gaming, please read our Responsible Gaming page.
9. Privacy and Data Protection
Keeping your personal information secure is one of our highest priorities. pooki uses SSL encryption technology to keep all transactions and personal information safe.
Your information will be used only for the following purposes:
- Account verification and management
- Transaction processing and verification
- Compliance with applicable legal and regulatory obligations
- Fraud prevention and security assurance
- Service analytics to improve your experience
We do not sell or share your information with third parties without your consent. However, we may be required to provide information to authorities in cases of legal obligation. Please read our Privacy Policy for more details.
10. Account Closure and Suspension
10.1 Closure at the User's Request
You may close your account at any time. Before closing your account, please ensure that:
- All active bets have been settled
- Bonus balance has been cleared or you have agreed to forfeit it
- All withdrawable funds have been withdrawn
10.2 Closure at pooki's Initiative
pooki reserves the right to temporarily or permanently close your account in the following circumstances:
- Serious breach of these terms and conditions
- Evidence of fraudulent activity
- Failure to complete KYC verification
- Suspicious activity related to money laundering
- Evidence of account being operated on behalf of a minor
11. Limitation of Liability
pooki will not be held liable for:
- Losses caused by technical issues, server outages, or internet connection failures
- Losses resulting from user negligence or sharing one's own password with others
- Consequences of the user's decisions regarding gaming outcomes
- Issues caused by faults in third-party software or services
Our maximum liability in any specific incident will not exceed the total amount you deposited during that period.
12. Changes to Terms and Conditions
pooki reserves the right to partially or fully amend these terms and conditions at any time. We will notify you of any changes through the following means:
- Posting a notice on the website's main page
- Sending details of the changes to your registered email
- Updating the "Last Updated" date on this page
If you continue to use the platform after any changes, you will be considered to have automatically accepted the new terms and conditions. If any change is not acceptable to you, please stop using the platform and contact us to close your account.
13. Contact and Dispute Resolution
If you have any questions, complaints, or disputes regarding these terms and conditions, please contact our support team first. We are always committed to resolving issues through discussion.
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
After a complaint is submitted, our support team will review your matter as quickly as possible and work to reach a fair resolution. Complex matters may be escalated to a higher management level.